When you are away from home, a small update can answer the questions you were already asking: did they eat, what did they get up to, and was there anything the carer wanted me to know?
Pawley care reports bring the observations from a visit together. They are a record of that visit, not continuous monitoring of your home or a veterinary assessment.
Read the notes alongside the selections
A report can include food, water, toilet activity, mood, activities and medication observations where relevant. Short notes add context that a single selection cannot capture.
For example, a food observation may describe what the carer saw while present. It cannot establish everything your pet ate before or after the visit. A quiet mood during one visit is also an observation at that time, not a diagnosis or a prediction about the rest of the day.
Look for anything that needs a conversation
Read any unusual-event notes and the carer’s message, rather than relying only on a photo. If a detail is unclear, reply through your booking conversation and ask for clarification.
If you have a health concern, contact a veterinary professional. Do not wait for a later report to resolve an urgent concern, and do not use a normal-looking photograph as proof that a pet has no health problem.
Treat photos as a moment from the visit
Photos and video can show an activity or a familiar face, but they are only a small part of the visit. They are there to support the update. Discuss any restrictions about media or parts of your home before care starts.
A report may include both text and media, and the amount of media can vary. The useful question is whether the report explains the agreed care and anything you need to follow up.
Keep the link within your circle
The report opens through a private link. That is convenient for reading an update without signing in, but anyone who obtains the link may be able to open it. Avoid posting it on social media or in a large community group.
If you accidentally share a link too widely, contact Pawley so the team can review and revoke it. When you want to share a happy moment publicly, check that the image does not reveal your address, access details or someone else’s private information.
Read our Privacy Policy for more about care information, or contact the team with a question about an update.